Accessibility
CERTIFIED AUTISM CENTER
Our organization has partnered with the International Board of Credentialing and Continuing Education Standards (IBCCES) to become a Certified Autism Center™ (CAC). To earn this designation, our staff completed position-specific professional development to ensure they are equipped with the best practices for assisting autistic and sensory-sensitive individuals. This ongoing training allows our team to provide better service and inclusive experiences for every guest.
As part of the certification process, IBCCES conducted an onsite review of our location to identify specific opportunities to enhance accessibility. IBCCES also developed Sensory Guides to provide detailed insight into the sensory experiences across the property, allowing guests to plan their visit based on their unique needs. Click here to learn more about what it means to be a Certified Autism Center™.
PERSONALIZED ASSISTANCE
We understand that every guest’s needs are unique. If you or someone in your party requires specific accommodations or assistance during your stay, please don’t hesitate to contact us.
Our team is here to make sure your experience is relaxing, comfortable, and tailored to your needs.
WHAT TO EXPECT
New environments can feel overwhelming, especially when sensory sensitivites are involved. Our goal is to help you plan ahead and feel comfortable from arrival to departure. Both of our properties have clearly defined entrances, front desks, elevators, and common spaces. To support advance planning, we’ve included property maps below so guests can preview layouts, identify quieter routes, and understand where key areas are located before arrival. Common areas may include background music, conversations from other guests, and activity during peak times such as check-in and mornings. Noise levels can vary depending on occupancy and time of day.
Grand Beach Resort Property Map
Sugar Beach Resort Property Map
Before you visit, explore our Frequently Asked Questions videos below - a great way to know what to expect before you arrive.
FAQ - Check-in
FAQ - Arcade
SENSORY CONSIDERATIONS
To help guests prepare for their visit, we’ve created Sensory Guides that outline sensory levels (Touch, Taste, Sound, Sight, Smell) for various areas of each property.
Grand Beach Resort Sensory Guide
Sugar Beach Resort Sensory Guide
To create a more comfortable experience, we offer sensory support items that can be borrowed during your stay, including:
- Noise-blocking headphones
- Body wraps
- Weighted blankets
- Fidget devices
- Communication boards
These items are available upon request at the front desk and are offered on a first-come, first-served basis. We also encourage guests who are sensitive to sound to consider bringing personal headphones, especially when navigating busier areas of the hotel.
DINING INFORMATION
We’re mindful of dietary needs and sensitivities. Our food menus are available upon request and can be reviewed in advance of your stay. Please contact our team if you have allergies, dietary restrictions, or food sensitivities that we should be aware of.
ACCESSIBILITY IN TRAVERSE CITY
The Traverse City region offers enjoyment and exploration opportunities for everyone. Our area continues to add and enhance accessible experiences, and Traverse City Tourism is dedicated to providing information so that travelers of all abilities can find and explore the places they love. Find more information here.
LOCAL CAC PARTNERS
Inland Seas Education Association
Cognition Science & Discovery Center
The Village at Grand Traverse Commons
FEEDBACK
Your feedback helps us grow. If you have suggestions or experience any accessibility challenges, please contact us directly so we can address them quickly.